Who you'll be talking to
Mediation built around the people in the room
JPW Mediation Advisory works with employers and employees to resolve workplace disputes before they harden into something harder to undo. We handle grievances, relationship breakdowns between colleagues, and the friction that builds when a team has stopped talking to each other. Our role is to give everyone a structured, confidential space to be heard, and then to help them find a way forward they can actually live with.
We are operated by JPW MEDIATION SERVICES LIMITED, a registered company in England and Wales. That matters because workplace mediation needs to be accountable: clear about what it will do, honest about what it will not, and careful with the information people share. You will know from the first conversation who you are speaking to and how the process will run.
Our approach favours the practical over the theatrical. Mediation is not about assigning blame or replaying an argument until someone concedes. It is about understanding what each person needs, testing where there is room to move, and agreeing next steps that hold once the session ends. Where a dispute is not suited to mediation, we will say so plainly rather than take the work anyway.
We work with people across the UK, in person where that helps and online where it is easier. Sessions are arranged around the demands of the workplace, not the other way around, and everything discussed stays confidential unless everyone agrees otherwise. Whether you are an HR lead managing a difficult case or an employee unsure where to turn, the first step is the same: get in touch and explain what is going on.