Workplace mediation, UK-wide
Workplace disputes resolved without the tribunal
You have a disagreement at work and you would rather settle it than escalate it. We sit down with both sides, keep the conversation productive, and help you reach an agreement you can both live with.
What does it look like?
Two people, one room, and a conversation that finally goes somewhere
Most workplace disputes start small and harden over months. A mediation session gives both sides a structured, neutral space to say what has gone wrong and what they need, with a trained mediator keeping the temperature down and the focus on a workable outcome.
Prefer to talk?
Leave your number and we will discuss the situation
Tell us briefly what has happened and the best time to reach you.
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What we do not cover
The work we decline to take on at JPW Mediation Advisory
- We do not act as a legal representative for either party, so we cannot advise you on your rights or draft documents for a tribunal.
- Cases involving allegations of violence or physical assault are declined because they need to be handled through the appropriate safeguarding and legal channels.
- We do not take on mediations where one party has already lodged a tribunal claim and the hearing date falls within four weeks.
- We will not mediate a dispute that has already been referred to the police or is subject to an active criminal investigation.
How does it work?
How a workplace mediation with us runs, from first call to settlement
1
You request a call
Ring us or use the form and tell us the shape of the dispute. We will ask a handful of questions to check mediation is the right route.
2
We speak to both sides separately
Each party gets a private conversation with the mediator so we understand the concerns, the history and what a good outcome would look like.
3
We hold the joint session
Everyone meets in a neutral room, usually for a day, and the mediator guides the discussion towards practical terms both sides can agree.
4
You receive the agreed terms in writing
We put the settlement into a written record for both parties to sign, so there is a clear reference point for how things will work going forward.
What do people ask?
Cost, confidentiality and what happens if mediation does not settle
The answers below cover the practical questions we hear most often from employers and employees.
What does a workplace mediation cost and who pays for it?
Fees are quoted per case after an initial conversation, based on the number of parties and the time needed. In most workplace cases the employer covers the cost, though we are happy to work with both sides on a shared arrangement.
Is the mediation confidential and can it be used in a tribunal?
Yes. Sessions are confidential and without prejudice, which means what is said in mediation cannot normally be put before a tribunal. We ask everyone to sign an agreement to that effect at the outset.
Can you mediate if one side refuses to take part?
Mediation works best when both parties come willingly. If one side declines, we can still talk to the other about options, but we will not press anyone into a session they do not want.
How long does the process take from start to finish?
Most cases go from first enquiry to joint session within a couple of weeks, and the session itself usually takes a day. Complex disputes with several parties may need more time, and we will tell you honestly if that is likely.
What happens if we cannot reach an agreement?
Not every dispute settles, and we will say so if that is where things are heading. If no agreement is reached, the parties keep their existing options, including formal grievance procedures or a tribunal claim.
Do you offer mediation online or only in person?
Both. We run sessions in person at a neutral venue or remotely by video call, whichever suits the parties and the nature of the dispute. Online sessions follow the same structure and rules.
What do you handle?
The workplace disputes we mediate, from grievance to team breakdown
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Grievance and bullying complaints
Mediation for complaints between colleagues where a formal grievance has been raised or is on the horizon, with the aim of resolving the matter before it escalates.
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Relationship breakdown between colleagues
Where two people can no longer work together productively, we help them rebuild a working relationship with clear ground rules for the future.
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Team and management conflict
Disputes involving a manager and their team, or across a whole team, where communication has broken down and day-to-day work is suffering.
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Post-investigation mediation
Once a formal investigation has concluded, we help the parties involved move forward and settle how they will work together again.
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Contract and status disputes
Disagreements about changes to terms, working arrangements or role expectations that are causing friction but have not yet reached a legal claim.
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Return-to-work conversations
Structured mediation for an employee returning after a period of absence, so expectations, adjustments and relationships are discussed openly before the first day back.
Get in touch
Speak to JPW Mediation Advisory about your workplace dispute
Tell us what has happened and we will discuss the options with you, whether you are an employer, an HR team or an employee.
jobs@jpwservice.co.uk 144 Kent House Road, Beckenham, Kent, BR3 1JY, England Request a call